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    0800 980 6262
    Request a call back
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    Let's get started:

    New customers
    0800 032 3737
    Existing customers
    0800 980 6262
    Request a call back
    Make a payment
New clients
0800 032 3737
Existing clients
0800 980 6262
Request a call back
Make a payment
Contact us
Contact us

Existing Customers Hub

As a valued customer, this is your dedicated space

Easily make payments, access important documents, explore your options, and get support – all in one place. Because your journey with us matters, every step of the way.

0800 980 6262
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Need further borrowing? 

If you've borrowed from us before and are now thinking about raising additional funds, we may be able to help.

Let’s discuss how we can help your next investment. Speak to an expert.

0800 980 6262

Contact Our Expert Team

  • Call us directly: 0800 980 6263
  • Email us: enquiries@mercantiletrust.co.uk 
  • Use our Live Chat on the Website (Monday–Friday, 8am–6pm)
  • Fill out our Enquiry Form or Contact Us Form 


Our standard opening hours are Monday to Friday, 8am–6pm.

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What our customers think about us:

We received the Feefo 2025 Gold Trusted Service Award! This recognition highlights our commitment to delivering outstanding customer service throughout the year. To learn more about our services, read our customers’ reviews.

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© 2025 Mercantile Trust. All rights reserved.
Postal address: Mercantile Trust Limited, Building 2, Axis, Rhodes Way, Watford, Hertfordshire, WD24 4YW.
Registered Office: 25-27 Surrey Street, Norwich, Norfolk, NR1 3NX. Mercantile Trust is registered in England No: 07023863.

Our loan products are not regulated by the Financial Conduct Authority.

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.