Payment difficulties
Having difficulties with your mortgage payments? We’re here to help
Worried about future mortgage payments?
At Mercantile Trust, we understand that life doesn’t always go as planned. Unexpected events can lead to financial difficulties, making it harder to keep up with your mortgage payments. If this happens, don’t panic — you’re not alone, and we’re here to help.
The most important step you can take is to contact us as soon as you realise you may struggle to make a payment. The earlier you reach out, the more options we’ll have to support you.
Why contact us early?
- Early communication means more solutions.
- It won’t affect your credit score just for reaching out.
- We’ll explain everything clearly before you agree to any changes.
If payments are missed, we do have to notify credit reference agencies such as Experian or Equifax, which may affect your credit profile. We’ll always make sure you understand how any arrangement will appear on your credit file before moving forward.
Important things to know
- Simply contacting us will not harm your credit rating.
- If you miss a payment, an arrears fee may be applied. (See our Tariff of Fees)
- Some solutions may appear on your credit file, but we’ll always explain this in detail before you agree to anything.
Take action today
If you’re worried about making your mortgage payment, don’t wait. The best thing you can do is speak to us early. We’ll do everything we can to take the pressure off and help you find the right solution.
Contact us today to discuss your options.