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53 reviews

New Customers
0800 032 3737
Existing Customers
0800 980 6263
Intermediaries
0800 032 5282

8 January 2026  | Written by Nina Kainth

Packaged Completion Service

Broker Guides
Packaged Service

What Is the Packaged Completion Service?*

The Packaged Completion Service is a fully managed, end-to-end solution that takes the operational burden off you once the case is submitted.

With our Packaged Completion Service, we take the stress away from you. From client communications to third-party requirements—such as ordering valuations, obtaining consents, completing mortgage questionnaires, Land Registry checks, running AVMs, and carrying out credit searches—we manage it all, keeping you updated every step of the way.

Why choose this service?

  • Save time—let us take the case off your hands
  • Keep your client happy with professional, direct communication
  • Fast, efficient processing so deals complete quickly
  • Full transparency—you and your client are always in the loop

How it works:

  • Review the deal with us, and we will help you complete the calculator
  • Return the signed application form and the minimum submission requirement checklist
  • We take over—contacting the client directly, managing all requirements, underwriting, and providing regular updates
  • Submit cases to packaging@mercantiletrust.co.uk

*Intermediaries only

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Nina Kainth

Nina Kainth | Head of Sales

With over 20 years of experience working closely with brokers, Nina shares her expertise in structuring deals, solving complex cases, and supporting intermediaries throughout the lending process.

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© 2026 Mercantile Trust. All rights reserved.
Mercantile Trust is part of Norfolk Capital Group, a UK financial-services group whose companies have provided financial solutions to the UK market since 1988.

Postal address: Mercantile Trust Limited, Building 2, Axis, Rhodes Way, Watford, Hertfordshire, WD24 4YW.
Registered Office: 25-27 Surrey Street, Norwich, Norfolk, NR1 3NX. Mercantile Trust is registered in England No: 07023863.

FCA reference number: 732016

Our loan products are not regulated by the Financial Conduct Authority.

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.

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