Our Process

Application Process

Once we have received your enquiry, our expert team will be in touch and guide you through the application process with ease and swiftness so that we may start processing your submission as soon as possible.

Submission Process

Once you are fully authorised with Mercantile Trust we can start receiving submissions from you and help you with all aspects along the way.

Packs can either be scanned to us in the first instance and emailed to us. Click here to email a pack to us.

Or posted to the following address
Mercantile Trust : 2nd Floor, Cassiobury House, 11—19 Station Road, Watford, WD17 1AP.


Our Promise

We are committed to providing you with a swift, simple and easy to understand process from beginning of your submission to the end. We do this with well trained staff that act in accordance with the highest standards of honesty and integrity.

We aim to be 1st class in everything we do acting with transparency and fairness and adopting best practice.

In this way we hope to earn your trust and confidence and be recognised as a respected and trusted independent lender.

Turnaround Times

Submissions received before 3pm will be worked the same day

Additional correspondence and documents will be worked the same day if received before 4pm.

Referrals received before 2pm will receive a response before 6pm

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