Our Process

Application Process

If you’re an intermediary and want to work with Mercantile Trust, send us an enquiry by either calling or emailing. Once we have received your enquiry, our expert team will be in touch to help guide you through the application process making it swift and easy, to ensure that we may start processing your submission as soon as possible.

Submission Process

Once you are fully authorised with Mercantile Trust we can start receiving submissions from you and help you with all aspects along the way.

Packs can either be scanned to us in the first instance or emailed to us. Click here to email a pack to us.

Or posted to the following address:
Mercantile Trust : 2nd Floor, Cassiobury House, 11—19 Station Road, Watford, WD17 1AP.


Our Promise

We are committed to providing you with a swift, simple and easy to understand process from beginning of your submission to the end. We do this with well trained staff that act in accordance with the highest standards of honesty and integrity.

Should you need to discuss any part of your application you may do so by phoning our team, who will be able to answer your call Monday to Friday: 8:30 to 6pm. Alternatively if you’d prefer to get in contact via email, you may click here to email our team.

We aim to be 1st class in everything we do acting with transparency and fairness and adopting best practice. We aim to offer good sense and sound judgement in all matters and in this way we hope to earn your trust and confidence and be recognised as a respected and trusted independent lender.

Turnaround Times

Mercantile Trust pride ourselves on both the quality and speed of our service, as such please find our turnaround times listed below:

Submissions received before 3pm will be worked the same day

Additional correspondence and documents will be worked the same day if received before 4pm.

Referrals received before 2pm will receive a response before 6pm

Ready to join with us ?